A gangway cannot only be one way

Tuesday, March 14, 2023 - 16:11 by ce-press

The need for ports and destinations to work together as one and liaise with the cruiselines has never been more key.

On berth allocation, Dunnett said: “I think itineraries should not be produced in a vacuum by a cruiseline. You don’t need to tell us who is in port but, for example, the size of the ship.”

She also made a plea for more transparency and less promises of things which cannot be delivered: “At the end of the day the guests’ experience has to be number one and, as port citizens, you have to have a good experience too. You need to let us know how many passengers you can manage.”

Justin Poulsen, vp itinerary planning & destination development Silversea Cruises, added: “We want to make sure that the business we do in a community is good for it. We know we create economic benefits but also that a lot goes out [side], so we want to make sure it stays in community.”

And Dunnett advised that answering back the naysayers could be helpful: “People need to understand where all the money goes which comes from the cruiseships. Communicate to your communities what money has been spent where, for example, on school buildings.”
A gangway cannot only be one way
Gina Dunnett in a one to one with moderator Liz Gammon (c) Port of Lisbon/Cruise Europe


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