Growing up on the small island of Helgoland (1,500 population and 3,000 daily visitors from May to October) was where CEO of TUI Cruises, Wybcke Meier, learnt very early on “that connection matters, that supply chains matter, that seasons matter and that tourism is not an abstract concept, it directly shapes the life of the community”.
It is also a place, like so many CE destinations, where opportunities and limitations exist side by side and finding the right balance is key to everyone’s success.
While “cruising is thriving”, it still represents less than three percent of global tourism. With long-term and predictable growth, there is an opportunity to expand in a sustainable way but growth also brings expectations from destinations, communities, policymakers and travellers. “We see increasing scrutiny. And in some places, resistance which leads to a simple truth. Evolution is great, it is successful when it is actively shaped” which has happened in the past 20 years when the global volume of cruise passengers tripled.
Joint action is the key and the cruise industry’s capability to adapt is not in question. Meier said: “I believe our future here in Europe is bright – as a source market, as a destination, and again the numbers speak for themselves, Europe is popular, the non-Med part showed stronger growth.” TUI Cruises itself deploys 70 percent of the capacity in Europe, 20 percent in the Med and almost 50 percent in the Northern region.
But, she said, that joint success depends on: collaboration and co-creation; and measuring value, not just volume. For the latter, she pointed out that “it was never so easy to make use of all the data and share it, make it visible” because “where facts are missing, perception fills the gap”.
The fact that “there is no one cruise, no standard ship, no standard guests and no standard destination” is the reason why, she said, “our products onboard and shoreside must be designed together”.
Adding that every passenger wants to have an individual shoreside experience whatever category of ship they travel on: “There is a clear demand, and we can actively shape demand and create the best experiences.” This means, for example, guiding guest flows, reducing pressure on hotspots or opening new destinations. “Cruising does not just react to tourism flows. We can actively steer them,” she said.
Planning long-term and providing data well in advance can allow: smarter infrastructure and better joint use of resources; better visitor distribution and stronger destination management. “Data is not just operational, it is a governance tool. And this will help us to unlock new potential destinations and expand seasons”.
Meier concluded with a KPI call. “Visibility and transparency are key. And a shared understanding of value is of essence. As an industry we should agree on one common KPI framework that makes the value of cruise tourism in destinations clearly visible …
“Because only when value is visible, can we move the conversation from: perception to facts: debate to partnership; acceptance to long-term success. This is not new. It is not complicated. So let’s not wait for playbooks. Let’s write them - together for the best customer experience onboard and shoreside.”
It is also a place, like so many CE destinations, where opportunities and limitations exist side by side and finding the right balance is key to everyone’s success.
While “cruising is thriving”, it still represents less than three percent of global tourism. With long-term and predictable growth, there is an opportunity to expand in a sustainable way but growth also brings expectations from destinations, communities, policymakers and travellers. “We see increasing scrutiny. And in some places, resistance which leads to a simple truth. Evolution is great, it is successful when it is actively shaped” which has happened in the past 20 years when the global volume of cruise passengers tripled.
Joint action is the key and the cruise industry’s capability to adapt is not in question. Meier said: “I believe our future here in Europe is bright – as a source market, as a destination, and again the numbers speak for themselves, Europe is popular, the non-Med part showed stronger growth.” TUI Cruises itself deploys 70 percent of the capacity in Europe, 20 percent in the Med and almost 50 percent in the Northern region.
But, she said, that joint success depends on: collaboration and co-creation; and measuring value, not just volume. For the latter, she pointed out that “it was never so easy to make use of all the data and share it, make it visible” because “where facts are missing, perception fills the gap”.
The fact that “there is no one cruise, no standard ship, no standard guests and no standard destination” is the reason why, she said, “our products onboard and shoreside must be designed together”.
Adding that every passenger wants to have an individual shoreside experience whatever category of ship they travel on: “There is a clear demand, and we can actively shape demand and create the best experiences.” This means, for example, guiding guest flows, reducing pressure on hotspots or opening new destinations. “Cruising does not just react to tourism flows. We can actively steer them,” she said.
Planning long-term and providing data well in advance can allow: smarter infrastructure and better joint use of resources; better visitor distribution and stronger destination management. “Data is not just operational, it is a governance tool. And this will help us to unlock new potential destinations and expand seasons”.
Meier concluded with a KPI call. “Visibility and transparency are key. And a shared understanding of value is of essence. As an industry we should agree on one common KPI framework that makes the value of cruise tourism in destinations clearly visible …
“Because only when value is visible, can we move the conversation from: perception to facts: debate to partnership; acceptance to long-term success. This is not new. It is not complicated. So let’s not wait for playbooks. Let’s write them - together for the best customer experience onboard and shoreside.”
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