COMPANY’S PROFILE
Agena Tramp, founded in 1988 from Normand origin, is an independent port agency covering the North of France ports, the French Atlantic ports and the French Mediterranean ports, with their strongest set up, due to the Normandy back ground of the company and to its culture in the French Channel and Atlantic ports.
Agena Tramp network covers for the French North Sea and Atlantic facades :
Dunkirk, Calais, Boulogne sur Mer , Dieppe , Honfleur, Rouen, Le Havre, Caen , Cherbourg, Saint Malo, Brest Lorient, Belle-Ile , La Rochelle, Bordeaux, Bayonne / Saint Jean de Luz.
All the ports are operated by port agencies belonging to AGENA TRAMP, 100% subsidiary of the French privately owned NAXCO Group ( www.naxco.com ) .
AGENA TRAMP’s core activity is port services. These services are rendered to about 2000 calls X year including about 100 cruise call per annum .
The company employs a team of full time port agents, accountants, secretariat personnel all year round totalling 30 people and has been certified ISO 9001-2000 since 1998.
The ISO certification meets the group values of excellence in service , probity in the business and transparence in the management of the company and in the dealings with the authorities & with our principals.
EXPERIENCE IN THE SECTOR / SHIP OWNERS SERVED
AGENA TRAMP has been involved in cruise calls for about 12 years, with their 1st clients SAGA SHIPPING, with whom we have developped a long friendly relationship , handling all their calls in the French ports .
In 2006, AGENA TRAMP was appointed as sub-agents, or “ co-agents” by a hub-agent to handle the calls in the French Atlantic & French North Sea ports of ROYAL CARIBBEAN CRUISES/CELEBRITY CRUISES/AZAMARA , P&O and at later stage of TUI and PULLMANTUR
From 2009, AGENA TRAMP started gradually to act as sub-agents for SILVERSEA CRUISES in the ports where their hub agent is not established.
OPERATIONAL CONSISTENCY/PROFESSIONAL COMPETENCY
The success of a good call resting in a good knowledge of the ports of call , of the local authorities , of the local customs & regulations, we make a point in having a deep knowledge of each place.
We value the ports where we work, as users, as co-workers, as colleagues and , very often, as friends. Each call is thoroughly prepared in close coordination/concertation with the port authorities, the local board of tourism, the shore excursion companies and the city officials.
Representing the cruise companies in the ports is both a privilege and a huge responsibility as to port operations but also to the extend that our principals rely on us to be their “ eyes “ in the ports , expecting from their agents an objective feedback concerning the port infrastructures and services ( number of berths , gangways, distance from the berth to the city , cleanliness & accessibility of the quays ), facilities ( cruise terminals, hospitality desks , shuttles ) and surroundings ( shops, internet connection , entertainment offer, medical services etc ).
It is to their agents that the companies will comment, or in good, or in bad and these comments need to be shared with the port authorities in order to always improve the image of the port reflected to the cruise lines.
Due the number of different cruise calls ( both in size of ships and in the culture / needs / habits of the cruise lines ) handled by AGENA TRAMP , our port agencies are trained to handle even the most delicate situations with the ships, the crew or the passengers, contributing in rendering the port attractive and safe for the ships .
Being an associated member of Cruise Europe is our contribution to value the member ports by sharing and solving together the problems, bringing new ideas and our creativity , our objectivity and our view “ from the bridge “ .
